Terms of service


Overview

This website is operated by Amos Lighting + Home. Throughout the site, the terms “we”, “us” and “our” refer to Amos Lighting + Home. Amos Lighting + Home offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

 

Making a Purchase

We use a secure server on our website and want to make shopping easy for you. If anything is not clear from our website, then please email us info@amoslighting.co.uk or phone 01392 908222.

Our products are arranged in categories which can be accessed by clicking on the Shop tab at the top of the website. By selecting a category, you will then be able to look at individual products in detail. When you have found what you want, you can add it to your basket which you can edit or empty at any point. Once you have selected the products you want, you can press “Continue to Checkout” and our secure checkout and payment system will guide you through the payment process.

We accept credit card payments which are processed using a secure server. Please note we only sell and ship products within the UK.

We accept most major cards, but not American Express or Diners. In order to progress your order, payment is taken when the order is placed. Please never email us your credit card number as it is not safe to do so.

Yours statutory rights are not affected.

Delivery

Our delivery charges apply to UK purchases only. Until further notice we are only able to ship within the UK mainland (including Northern Ireland in most cases) and not Europe, the Channel Islands or the Isle of Man.

  • Delivery on orders under £75 is £7.99
  • Delivery on orders over £75 is free*

*Large or fragile items (such as sofas, furniture, fragile lighting) may incur a surcharge delivery fee of £12.99 or £30.00. This will be highlighted on the product page and displayed at checkout.

We will do our very best to have your order with you as soon as possible. We offer a wide range of products and cannot keep everything in stock at all times. Consequently, on occasion your order may not be ready for dispatch within the timeframe shown on the product page. If this happens, we will contact you with an estimated delivery date and, should this not suit your timescale, we will be only too happy to issue a refund.

In the unfortunate event that we cannot deliver your item(s) to the postcode selected, we will notify you promptly.

Please do not book your electrician until your goods have arrived. Goods can be delayed to us from our suppliers and we cannot accept responsibility for costs relating to the late delivery of products ordered from us.

Please inspect your order thoroughly on receipt as any breakages or missing items must be reported in writing within 48 hours. We will help to resolve any problems after this point, but reserve the right to pass on any associated costs.

Ordered multiple items? We’ll ship everything together where possible, but some pieces may arrive separately. You’ll get a dispatch email each time something’s on its way.

Faulty/Damaged Goods

Please ensure that all items in your order are inspected within 48 hours of receipt. In the unfortunate event of any damage occurring during transit, please contact us immediately via email.

  • Faulty or damaged goods should be reported via email to: info@amoslighting.co.uk
  • Please include supporting photographs or video where applicable.
  • We will arrange a replacement or refund as quickly as possible.
  • We will cover the reasonable cost of returning faulty or damaged goods where the fault or damage has been confirmed.
  • While we are committed to resolving any issues beyond the initial 48-hour window, please note that we reserve the right to pass on associated costs.
  • We cannot accept liability for any consequential costs, including electrician's fees or installation costs.

Returns Process

We comply with the Distance Selling Regulations and all goods can be returned if they do not meet your requirements via our Self-Serve Returns Centre in your account. However, please bear in mind the following:

  • You must notify us of your intention to return goods within 14 calendar days of delivery.
  • All return requests must be made through our Self-Serve Returns Centre. You can access and log into your account here
  • Returned goods must be received by us no later than 14 calendar days after your return notification has been accepted.
  • Returns received outside these timescales may be refused or, at our discretion, accepted in exchange for a credit note.
  • Goods must be returned unused, in their original, unmarked packaging, and in perfect resaleable condition.
  • Please do not write on or damage the packaging.
  • Once lighting has been fitted or furniture has been assembled, it cannot be returned.
  • We reserve the right to make a deduction from any refund if goods are returned with damaged packaging, missing components, or in a condition that makes them unsuitable for resale.
  • Customers are responsible for arranging the return of unwanted goods and ensuring they are returned safely. We recommend using an insured and trackable delivery service.
  • Original delivery charges (where applicable) and return postage costs are non-refundable.
  • If you are returning goods in person to our showroom, please bear in mind that the above returns process still applies and must be followed to ensure your return can be processed successfully.
  • Special-order items may be subject to a restocking charge or be eligible for a credit note only.
  • Customers should not refuse deliveries or return any item direct to our suppliers. All unwanted items should be returned directly to Amos Lighting + Home.

 

VAT

All of the products on our website include VAT at the standard rate of 20%.

 

Promotional Codes

  • Amos Lighting + Home Ltd reserves the right to cancel or terminate any promotional codes at any point in time.
  • This offer is not valid during sale periods or on already discounted items.
  • Sign up to Summer 20% Offer valid on full price brands only, including; David Hunt, Nkuku, Original BTC, Tom Dixon, Umage and Tala. Brands are subject to change. Excludes Soho Lighting Company. Amos Lighting Ltd reserves the right to change this offer at any time.
  • Promotional codes are not valid in conjunction with any Lighting Design quotes.

Faulty Goods

We will replace or refund any goods that are found to be faulty or not fit for purpose and we will bear the return carriage costs of damaged or faulty goods. However, our liability is limited to the value of the faulty goods and we accept no responsibility for ANY costs associated with the supply of faulty goods. Our range of exterior lights are not suitable for coastal location unless expressly noted on the product page, lights used within a coastal location which are not listed as suitable will not be covered by our guarantee.


Guarantee

All of our products are covered by a minimum of a three year guarantee unless otherwise stated.

 

Our complaints procedure

We hope you will be pleased with our service. But, if we get it wrong, we will aim to do everything we can to put it right. If you have any problems, please feel free to contact us on 01392 877737.

We always try to respond to complaints as soon as possible and we will guarantee to respond to you within five working days and to keep you fully informed until we have resolved your complaint.

 

Sales + Discounts

Offers and Sales can not be used in conjunction with any other offer or discount. Amos Lighting Ltd reserve the right to change or adapt the offer at any time. Technical Lighting is not included in any sale or discount. Ex-display items can not be returned and are sold as seen or described. Please contact the showroom directly if you’d like further information regarding any clearance item.

 

Klarna

In cooperation with Klarna Financial Services UK Limited, Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3 installments
  • Pay in 30 days
  • Pay Now

Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

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