Lighting FAQs

You're welcome to pick up your order in person. We’ll notify you either by phone or email once your items are ready. You can find our showroom opening hours here.

Although being organised is appealing, we kindly ask that you refrain from booking your electrician until your goods have arrived. Unexpected delays can occur from our suppliers, and we cannot take responsibility for any costs incurred due to late delivery of products ordered from us.

Free delivery is offered for all lighting orders over £100 to any location within the UK mainland including Northern Ireland. Orders under £100 will incur a delivery fee of £7.99.

Occasionally, large or fragile items (typically delivered by pallet) may require an additional delivery fee of £49.00, as indicated on the product page.

At Amos Lighting, we prioritise the security of your information. To ensure that your credit card details are transmitted safely and confidentially, we have partnered with leading UK payment processors Shopify.

Shopify is certified Level 1 PCI DSS compliant, providing the highest level of security standards in the industry. This partnership gives our customers peace of mind when shopping with us, knowing that their sensitive information is protected.

Before proceeding, kindly review the terms and conditions associated with the code you are attempting to use. These terms are typically provided when signing up for any incentive or offer.

If you suspect an error and believe your code should be valid, please don't hesitate to contact us via email and we will gladly investigate the matter further for you.

Our lighting showroom is nestled in the charming village of Topsham, a short distance from Exeter in Devon. We have proudly served the local community as trusted experts in lighting design for over 25 years.

Regrettably, we do not offer delivery outside of the UK at this time.

The lead time for each product is displayed on its respective product page.

Our goal is to deliver your lights to you as swiftly as possible. However, due to our extensive range of fittings and the dynamic nature of our inventory, we may not always have every item readily available for immediate dispatch, either from us or directly from our supplier.

In such cases, if your order is delayed, we will promptly reach out to you with an estimated delivery date. If this timeframe does not align with your schedule, we are more than willing to provide a refund upon request.

Occasionally, order confirmations may inadvertently land in your junk or spam folders. Please take a moment to check these folders if you haven't received your confirmatory email.

If you require another copy, please don't hesitate to email us and we'll gladly resend it for you.

Unfortunately, it's not possible to schedule an exact time or date for delivery. Nevertheless, if you miss the initial delivery attempt, our couriers will make a second attempt. Additionally, we'll promptly notify you via email once the item has been dispatched.

If you have any further questions or concerns around delivery, please feel free to contact us. We're here to help in any way we can.

If you've ordered multiple items simultaneously, we strive to dispatch them together whenever possible. However please note, that depending on availability and shipping logistics, your items may arrive separately. Rest assured; we endeavour to coordinate deliveries efficiently to ensure your satisfaction.

We accept most major cards, excluding American Express and Diners Club. During checkout, you'll also have the option to pay via PayPal or Klarna.

To proceed with your order, payment is required at the time of purchase. For security reasons, please refrain from emailing us your credit card number, as it is not a safe practice.

To browse our products, simply click on the "Lighting" tab located at the top of the website. From there, you can explore different categories and view individual products in detail. Once you've found what you're looking for, you can add it to your basket, which you can edit or empty at any time.

When you're ready to proceed, click the Basket Icon on the top right and our secure checkout and payment system will guide you through the payment process.

If you require assistance with placing an order, please don't hesitate to call us on 01392 908222 during office hours. We're here to help!

We can sometimes offer preferential terms for trade customers who require volume orders. However, please be aware that we are unable to provide account facilities, so payment would need to be made on a pro-forma basis.

To inquire about trade terms or to discuss volume orders, please complete our trade enquiry form found here. One of our team members will get back in touch with you as soon as possible.

While we don't offer specific NHS or Military discounts, we greatly value and appreciate the hard work of these members of our society. We strive to assist and support them whenever possible.

If you belong to the NHS or Military and require assistance, please don't hesitate to email us. We'll gladly consider your request on a case-by-case basis.

However, please understand that during Sale or Clearance events, it may not always be feasible to accommodate special requests.

Yes. We've maintained a dedicated lighting showroom for over 25 years. Spanning across two floors, our showroom showcases a vast array of lighting fixtures for you to explore first-hand.

While we cannot display our entire online range, we offer a good variety of products that are certainly worth a visit!

Our team diligently monitors the prices of our products to ensure that we offer quality items at highly competitive rates. If you have any inquiries regarding the pricing of our products prior to making a purchase, please feel free to reach out to our customer service team. We strive to match the prices of lighting products with those found on websites that have a showroom before the point of purchase.

However, it's important to note that we reserve the right to:

• Refuse a price match if it would result in financial loss or unacceptable profit margins.
• Limit the quantities of price matches from a single customer.
• Decline to match trade prices.
• Discontinue our price match promise at any time.
• Decline a price match without providing an explanation.
• Not price match imitation or counterfeit products that often use cheaper materials and lack in quality.
• Not match prices from third-party or auction sites such as eBay.

Thank you for your understanding.

Our showroom opening times can be found here: Showroom

If you believe your order is running behind schedule, please don't hesitate to contact us so we can investigate the matter urgently. Providing your order number and delivery postcode, if possible, would be greatly appreciated and helpful for our team.

As a standard practice, we do not issue a VAT invoice. However, if you require one for your records, please email us, and we'll send you a copy as soon as possible

The majority of light fittings will require some small assembly, and we strongly advise installation by a qualified electrician.

Yes. You can find detailed information about our lighting design service by visiting the link provided.

We comply with the Distance Selling Regulations and all goods can be returned if they do not meet your requirements.

To initiate a return of goods, you must notify us of your intention within 14 calendar days of receipt. Please send your notification via email to info@amoslighting.co.uk; telephone notifications will not be accepted.

Upon acknowledgment and acceptance of your return via email, you will have an additional 14 calendar days to return the items to us.

Goods must be returned in their original, unmarked packaging and in perfect condition, unused. Once lighting has been fitted, it cannot be returned. Please do not write directly onto the packaging when returning goods.

The customer is responsible for choosing an appropriate method to return the goods to us and must ensure their safe return, including obtaining insurance if necessary. Postage costs will not be refunded, and we reserve the right to issue a credit note and/or apply restocking charges for special order items.

Customers shouldn’t refuse deliveries or return items direct to any supplier. All unwanted items should be returned direct to Amos Lighting + Home.

Please return all items to the following address:

Amos Lighting + Home
Unit 6, Dart Business Park
Clyst St George
Topsham
Devon
EX3 0QH
01392 908222

Where possible, please include your order details and indicate the sender when returning the parcel.

If your order has not yet been dispatched and you wish to cancel it, please send us an email at your earliest convenience.

Please be aware that if your order has already been dispatched by us or one of our suppliers, it may not be possible to cancel it. In such instances, you will be required to return the order to us using our standard return procedure.

Our returns address is as follows:

Amos Lighting + Home
Unit 6, Dart Business Park
Clyst St George
Topsham
Devon
EX3 0QH
01392 908222

The courier we select may vary depending on the method of delivery for your item. Occasionally, we opt for direct delivery from the supplier as it can be both quicker and safer. Consequently, various delivery companies may be employed.

Among the most frequently utilised are DPD, Parcelforce, or FedEx. Although you do not have the freedom to choose, rest assured that we prioritise selecting the most suitable company to ensure your fixture arrives safely and promptly.

Please ensure that all items in your order are inspected within 48 hours of receipt. In the unfortunate event of any damage occurring during transit, please contact us immediately via email. We will promptly arrange for a replacement of the damaged item(s).

While we are committed to resolving any issues beyond the initial 48-hour window, please note that we reserve the right to pass on associated costs.

Please inspect your order within 48 hours of delivery. If you find anything missing, please contact us, and we'll promptly resolve the issue for you.

Yes. We offer a diverse range of LED light bulbs. You can explore our selection on the light bulbs on our accessories page.

Details regarding the required light bulbs for each fitting can be found on the product page under the "Description" section. Additionally, a direct link to the recommended light bulb is often provided for your convenience.

Please note that all of our lighting fixtures are now compatible with LED bulbs, ensuring energy efficiency and environmental friendliness.

Due to government legislation, many light fittings no longer come with light bulbs included. This is aimed at promoting the use of LED energy-efficient lighting, in line with efforts to encourage sustainability and reduce energy consumption.

All products sold will come with a manufacturer's installation guide as well as a general maintenance and cleaning guide. Please retain these documents for your records and refer to them as necessary for cleaning or future maintenance.

All our lighting fixtures are now compatible with LED lighting. This compatibility can be achieved either by using a retro fit LED light bulb or by selecting a product with a dedicated Integral LED.

We provide a 3-year electrical warranty on all our lighting products. This does not include Light Bulbs.

Here's a link to our full terms and conditions.

In the rare event that you need to make a claim, please contact us via email. Kindly include the model’s name and date of purchase in your correspondence. You can find this information on your original receipt or delivery note, which serves as your guarantee, so it's important to keep it safe. This warranty does not affect your statutory rights.

If we are unable to repair your item, we may offer spare parts as an alternative, or replace it with a similar item. In the event that no similar item is available, we will either provide you with the closest available alternative or its equivalent value in selling price. We always strive to ensure your satisfaction with the resolution.

We adhere to a Data Privacy Policy concerning the information we collect from you. When you place an order, we require certain details such as your name, delivery address, payment information, email address, and phone number. This information enables us to process your order efficiently and keep you updated on its status.

At Amos Lighting Ltd, we take all necessary measures to safeguard your personal information against loss, damage, disclosure, misuse, or alteration. Any personal details you provide, including but not limited to your name, address, telephone number, and email address, will not be shared, sold, or rented to any external entities or individuals outside of Amos Lighting Ltd and our dispatch partners.