Delivery
Our delivery charges apply to UK purchases only. Until further notice we are only able to ship within the UK mainland (including Northern Ireland in most cases) and not Europe, the Channel Islands or the Isle of Man.
- Delivery on orders under £75 is £7.99
- Delivery on orders over £75 is free*
*Large or fragile items (such as sofas, furniture, fragile lighting) may incur a surcharge delivery fee of £12.99 or £30.00. This will be highlighted on the product page and displayed at checkout.
We will do our very best to have your order with you as soon as possible. We offer a wide range of products and cannot keep everything in stock at all times. Consequently, on occasion your order may not be ready for dispatch within the timeframe shown on the product page. If this happens, we will contact you with an estimated delivery date and, should this not suit your timescale, we will be only too happy to issue a refund.
In the unfortunate event that we cannot deliver your item(s) to the postcode selected, we will notify you promptly.
Please do not book your electrician until your goods have arrived. Goods can be delayed to us from our suppliers and we cannot accept responsibility for costs relating to the late delivery of products ordered from us.
Please inspect your order thoroughly on receipt as any breakages or missing items must be reported in writing within 48 hours. We will help to resolve any problems after this point, but reserve the right to pass on any associated costs.
Ordered multiple items? We’ll ship everything together where possible, but some pieces may arrive separately. You’ll get a dispatch email each time something’s on its way.
Faulty/Damaged Goods
Please ensure that all items in your order are inspected within 48 hours of receipt. In the unfortunate event of any damage occurring during transit, please contact us immediately via email.
- Faulty or damaged goods should be reported via email to: info@amoslighting.co.uk
- Please include supporting photographs or video where applicable.
- We will arrange a replacement or refund as quickly as possible.
- We will cover the reasonable cost of returning faulty or damaged goods where the fault or damage has been confirmed.
- While we are committed to resolving any issues beyond the initial 48-hour window, please note that we reserve the right to pass on associated costs.
- We cannot accept liability for any consequential costs, including electrician's fees or installation costs.
Returns Process
We comply with the Distance Selling Regulations and all goods can be returned if they do not meet your requirements via our Self-Serve Returns Centre in your account. However, please bear in mind the following:
- You must notify us of your intention to return goods within 14 calendar days of delivery.
- All return requests must be made through our Self-Serve Returns Centre. You can access and log into your account here
- Returned goods must be received by us no later than 14 calendar days after your return notification has been accepted.
- Returns received outside these timescales may be refused or, at our discretion, accepted in exchange for a credit note.
- Goods must be returned unused, in their original, unmarked packaging, and in perfect resaleable condition.
- Please do not write on or damage the packaging.
- Once lighting has been fitted or furniture has been assembled, it cannot be returned.
- We reserve the right to make a deduction from any refund if goods are returned with damaged packaging, missing components, or in a condition that makes them unsuitable for resale.
- Customers are responsible for arranging the return of unwanted goods and ensuring they are returned safely. We recommend using an insured and trackable delivery service.
- Original delivery charges (where applicable) and return postage costs are non-refundable.
- If you are returning goods in person to our showroom, please bear in mind that the above returns process still applies and must be followed to ensure your return can be processed successfully.
- Special-order items may be subject to a restocking charge or be eligible for a credit note only.
- Customers should not refuse deliveries or return any item direct to our suppliers. All unwanted items should be returned directly to Amos Lighting + Home.
